Cancellation Policy

At Ethereal Wellness & Esthetics, every appointment is reserved exclusively for you—and our team prepares in advance to give you the best possible care. As a small business, missed appointments directly impact our staff, our schedule, and other clients waiting for care.

To maintain the integrity of our service and respect everyone’s time, we’ve created the following cancellation policy:

CREDIT CARD ON FILE:

A valid credit card is required to hold all appointments. Your card is not charged upon booking, but it may be charged in accordance with this cancellation policy.

CANCELLATION WINDOW:

Cancellations or rescheduling requests must be made at least 48 hours in advance. Changes made with less than 48 hours’ notice will result in a 50% charge of the scheduled service(s).

NO-SHOW & SAME-DAY CANCELLATION POLICY:

Failure to show up for a scheduled appointment or cancellations made on the same day will result in a 100% charge of the scheduled service(s).

Clients who no-show or cancel on the same day without notice or communication may no longer be allowed to pre-book future services. In some cases, we may also decline to accept future appointments from that guest.

HOW TO CANCEL:

Cancellations must be submitted through your online booking portal, by phone call, or by text during business hours. Messages sent after hours will be considered received on the next business day.

LIFE HAPPENS—AND WE GET THAT.

But please understand: we cannot absorb the financial impact of emergencies, illness, or last-minute changes. This policy isn’t personal—it’s business sustainability. Our team members are highly skilled professionals who deserve to be compensated for their time, whether a client shows up or not.

By scheduling an appointment, you agree to these terms.

Thank you for understanding and honoring the boundaries that allow us to run a healthy, thriving business that shows up fully for every client, every time.